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Old Navy Reviews

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Overall Rating

5.0
13 Reviews
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About Old Navy

Oldnavy.gap.com is an online platform where customers can shop the latest fashion for the whole family. The site offers a wide range of products including men's, women's, women's plus, kids', baby, and maternity wear. They also cater to big and tall sizes for adults and extended sizes for kids. In addition to clothing, Old Navy provides a rewards program where customers can earn points every time they shop. Cardmembers get extra perks from day one, such as a 30% off on their first purchase with their new card at Old Navy. They earn 5 points for every $1 spent at Old Navy and its family of brands. Non-cardmembers can also earn 1 point for every $1 spent at their family of brands. Every 100 points equates to $1 reward which can be used anytime at their family of brands. New cardmembers get a 20% off the first time they use their credit card at each of their brands in the first 14 days. They also have special perks, bonuses, and brand exclusives for their members and cardmembers.

Old Navy Pros & Cons

Here are some pros and cons of shopping at Old Navy:

Pros:

  1. Old Navy Super Cash Program: Old Navy has a signature savings program that rewards customers for shopping.
  2. Low-Priced Clothing: Old Navy offers affordable clothing for the whole family.
  3. Specials and Promo Deals: Old Navy often runs specials and promo deals.
  4. Rewards Points: With any Old Navy credit card, you can earn five rewards points for every $1 you spend on purchases at Old Navy and its affiliate brands.
  5. No Annual Fee: Neither card has an annual fee.

Cons:

  1. Unorganized Clothing Sections: The clothing sections can sometimes be unorganized.
  2. Limited Maternity Clothes: Not all stores have maternity clothes.
  3. Mediocre Rewards Rate: The rewards rate outside of Old Navy and its sibling brands leaves much to be desired.
  4. Limited Ways to Use Rewards: There are limited ways to use rewards.
  5. Foreign Transaction Fee: There is a foreign transaction fee.

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Old Navy Customer Reviews (13)

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Feb 8, 2023
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Old Navy Customer’s Q&A

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Old Navy Features and Benefits

Here are some key features and benefits of shopping at oldnavy.gap.com:

Key Features:

  • Wide Range of Products: The site offers a wide range of products for men, women, and children, including clothing, accessories, and footwear.
  • User-Friendly Interface: The website is designed with vibrant colors and easy-to-navigate layouts, making shopping a breeze.
  • Mobile App: Old Navy offers a mobile app for seamless everyday shopping.

Benefits:

  • Affordable Fashion: Old Navy is known for its affordable and high-quality fashion items.
  • Old Navy Super Cash Program: Customers can earn points on purchases, which can be redeemed for future discounts.
  • Old Navy Credit Card: Cardholders can enjoy a 20% discount on their first purchase, earn points on Gap Inc. brands, and receive exclusive offers throughout the year. There are no annual fees for using this credit card.

Remember, the experience can vary depending on personal preferences and needs. Enjoy exploring oldnavy.gap.com!

Old Navy Pricing

Old Navy Pricing Information

Pricing Structure: Old Navy aims to provide affordable fashion with a commitment to competitive pricing across all categories. The brand has introduced the "Price ON-Lock" initiative, which guarantees that prices on select items, particularly kids' fashion essentials, will remain stable during key shopping seasons.

Price Differences: Significant price discrepancies can exist between in-store and online purchases. Customers have reported instances where items were up to $100 cheaper online compared to in-store prices. This variation often arises from exclusive online promotions or flash sales.

Promotions and Discounts: Regular promotions, such as percentage discounts on various categories, are common. However, these promotions may change frequently, leading to potential frustrations for shoppers who purchase items shortly before a sale.

Price Adjustments: Old Navy typically does not offer price adjustments for items that go on sale shortly after purchase. Customers are encouraged to check both in-store and online prices before making a purchase to ensure they receive the best deal.

Payment Method

Old Navy Payment Methods

Accepted Payment Types:

  • Credit and Debit Cards: Major cards such as Visa, MasterCard, American Express, and Discover are accepted.
  • Old Navy Credit Card: Offers benefits like discounts and rewards points.
  • PayPal: Available for online purchases, providing a secure payment option.
  • Gift Cards: Can be used for purchases both in-store and online.

Buy Now, Pay Later Options:

  • Afterpay: Allows customers to split purchases into four interest-free payments over six weeks.
  • Sezzle: Offers similar installment plans, enabling payments in four installments without interest.

Digital Wallets: Payments can also be made using digital wallets like Apple Pay and Google Pay, enhancing convenience at checkout.

Old Navy FAQs

FAQ

Old Navy Return Policy?

Old Navy Return Policy Overview

Return Period: Customers have 30 days from the date of purchase or the shipment date for online orders to return items for a full refund. For holiday purchases made between October 15 and December 24, returns can be made until January 15 or 30 days after the purchase date, whichever is later.

Conditions for Returns:

  • Items must be in original condition, unworn, and unwashed.
  • Items with tags still attached are preferred.
  • Certain items, such as final sale items, swimwear without tags, and worn items, cannot be returned.

Returning Items:

  • Items can be returned in-store or via mail. For in-store returns, customers need to bring the item along with the receipt or the original payment method.
  • If returning a gift, customers can receive an Options gift card instead of cash.

Returns After 30 Days: While a full refund is not possible after 30 days, store credit may be granted at the discretion of the sales associate if the item meets specific criteria.

For any further inquiries or specific situations, contacting customer service is advisable.

FAQ

Old Navy Alternatives

Here are the top 10 alternatives to oldnavy.gap.com:

  1. Zara: Known for its fast-fashion products for men, women, and children.
  2. H&M: Offers a wide range of clothing, accessories, and footwear.
  3. Nordstrom: A leading fashion retailer offering compelling clothing, shoes, and accessories for men, women, and kids.
  4. Gap: Offers iconic American style to customers of all ages.
  5. Everlane: Known for exceptional quality, ethical factories, and radical transparency.
  6. Nike: World's leading brand for athletic clothing and footwear.
  7. TopMan: Offers the latest in men's fashion and new season trends.
  8. Banana Republic: Offers modern, refined clothing and accessories for men and women.
  9. Forever 21: Known for trendy and fast-fashion clothing for women, men, and girls.
  10. Urban Outfitters: A lifestyle retailer dedicated to inspiring customers through a unique combination of product, creativity, and cultural understanding.

Each of these stores offers a unique shopping experience and a wide range of products. Enjoy exploring these alternatives to oldnavy.gap.com!

FAQ

About Oldnavy.gap.com Prices and Cost?

Oldnavy.gap.com offers a wide range of products for the whole family. The website provides the latest fashions at great prices. For a limited time, there are offers such as 50% off on activewear. The store caters to men's, women's, women's plus, kids', baby, and maternity wear. They also offer big and tall sizes for adults and extended sizes for kids.

Shoppers can expect to invest $25-$60 for most adult tops and at least $50 on average for denim and pants. Basics like tees and tank tops start under $25, while woven button-downs, sweaters, and outerwear along with most bottoms exceed the $50 median price. Kids’ items align with adults, while baby clothes tend to be $15-$30 per piece.

The website also offers physical and electronic gift cards. These gift cards can be redeemed at any of their stores or online. Physical gift cards are delivered by mail and take 1-9 days to arrive, depending on the delivery method chosen. Electronic gift cards are sent by email and are available for use within hours. There is no fee to purchase a gift card, and they never expire. However, gift cards cannot be used to get cash or make a payment on a store account.

During the holiday season, Oldnavy.com offers significant discounts. For example, from Thursday, Nov. 19 through Sunday, Nov. 22, the website offered 40% off everything. Leading up to Cyber Monday, there was 50% off everything from Monday, Nov. 23 through Monday, Nov. 30.

Please note that online and in-store prices and exclusions may vary. Also, certain promotions may not allow the use of gift cards. It's always a good idea to check the website for the latest deals and offers.

FAQ

How To Open A Old Navy Account?

To open an account on oldnavy.gap.com, follow these steps:

  1. Visit the website oldnavy.gap.com.
  2. Look for the "Sign In" or "Account" option, usually located at the top right corner of the homepage.
  3. Click on it and select the "Create Account" option.
  4. You will be asked to provide a valid email address. This is necessary for creating an account.
  5. Follow the prompts to set up your account. You may be asked to provide additional information such as your name and contact details.

Having an online account allows you to check out faster, earn points that accrue toward rewards, review past orders, save frequently used addresses, and get the latest on sales and new arrivals. Remember to keep your account secure by regularly updating your password and not sharing it with others. Enjoy shopping at Old Navy!

FAQ

How can I contact Old Navy?

You can get support via their phone number: 1.800.653.6289.
FAQ

What is Old Navy's return policy?

Items purchased at Gap, Old Navy, and Banana Republic may be returned or exchanged by mail within 30 days of the ship date; items purchased at Athleta may be returned or exchanged by mail within 60 days of the ship date.
FAQ

What are Old Navy's conditions for returns?

Things are undamaged and unused and are in their original state. No items will be accepted if they are not in this condition. Final sale items are non-returnable and non-exchangeable.
FAQ

Does Old Navy offer free shipping?

Yes, they do. Free shipping is applied for orders over $50 for rewards members.
FAQ

Does Old Navy offer international shipping?

Currently, Old Navy does not allow international shipping.
FAQ

About Oldnavy.gap.com Popular Products and Services?

Oldnavy.gap.com is a popular online shopping platform that offers a wide range of products for the whole family. The website features men's, women's, women's plus, kids', baby and maternity wear. They also cater to big and tall sizes for adults and extended sizes for kids. One of their popular services is the online account feature, which allows customers to check out faster, earn points that accrue toward rewards, review past orders, save frequently used addresses, and get the latest on sales and new arrivals. All that is needed to create an account is a valid email address. They often have sales, such as a recent 2-day 50% off activewear sale. The Women's Best Sellers section is a great place to find essential styles and fashion trends for the family at amazing prices.

FAQ

Oldnavy.gap.com Return Policy?

At Oldnavy.gap.com, returns and exchanges are free when using a prepaid return shipping label/QR Code for online purchases, or when returning in store. Items must be returned within 30 days from the delivery date. For gifts that are the wrong size or color, they can be exchanged, or returned for an Options gift card for the original price paid. Gift returns and exchanges are free when using a prepaid return shipping label. Options gift cards can be used in-store and online at Gap, Banana Republic, Old Navy, and Athleta. If a gift card is returned, the value is credited to the original form of payment, such as the credit card used for the purchase.

For the shipping policy, Oldnavy.gap.com offers free shipping on all Rewards Members' orders of $50 or more. Qualifying items on all Rewards Members' orders under $50 ship for $7. Items shipped & sold by third-party sellers ship free. Qualifying items ship for $9 for all nonmember orders. They also offer a service called Buy Online, Pickup In-Store, which allows customers to order from oldnavy.com and pick it up at their local Old Navy store in two hours or less. They also offer Fast & Easy Returns + Exchanges, where customers can drop off their in-store and online returns from Old Navy, and they will take care of the rest. Gift Card Sales are also available for last-minute gifting with a gift card, letting loved ones pick out something special in-store or online..

FAQ

What payment methods does Old Navy accept?

Old Navy accepts a variety of payment methods. Traditional methods such as cash and credit cards are accepted. For a more modern and convenient shopping experience, digital wallets like Apple Pay and Google Pay are also accepted. For online purchases, Old Navy accepts Apple Pay and PayPal. Additionally, Old Navy offers cardholders the option to make an online payment. However, Old Navy stores are not able to accept payments in person..

FAQ

Can I use PayPal on Old Navy's website?

Yes, Old Navy does accept PayPal as a payment method on their website. This allows for a convenient and secure way to make purchases. Please note that this information is subject to change and it's always a good idea to check the most current payment options directly on the Old Navy website.

FAQ

Is there a credit card specific to Old Navy?

Yes, there is a credit card specific to Old Navy known as the Navyist Rewards Mastercard. This card offers a 30% off on the first purchase at Old Navy. Cardholders can earn 5 points for every $1 spent across the family of brands and 1 point for every $1 spent on Mastercard purchases made outside these brands. The card also offers free fast shipping on orders $50 or more. If not approved for the Mastercard, applicants are automatically considered for the Navyist Rewards Credit Card which can be used across all Gap Inc. stores and online, excluding Banana Republic Home products or on BRHome.com. The card has no annual fee and provides early access to select sales. Cardholders can unlock up to 2,000 bonus points annually when they shop at 2 or more of the Gap Inc. brands. They also have the option to donate their rewards to a good cause. The APR for purchases, balance transfers, and cash advances is 29.99%. This APR will vary with the market based on the Prime Rate. The balance transfer fee is either $5 or 5% of the amount of each transfer, whichever is greater, when using the Mastercard.

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